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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tricia Jewett

September 25, 2024

5  out of  5
rating by Tricia Jewett
"Marshall with State Farm office in Laramie was the best car and home insurance I have ever had. I highly recommend Marshall due to his experience, knowledge, listening skills and personal attention."
We responded:
"Thank you so much Tricia! Marshall takes pride in taking care of our customers, so I am thrilled he was able to meet your expectations. Thank you for your business!"
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Aaron Lawson (ALPharmD)

August 26, 2024

5  out of  5
rating by Aaron Lawson (ALPharmD)
"I've had vehicle policies and a renters policy with Scott McFarland for about 6 years. The need never arose to make a claim, but they have always been kind, responsive, and professional."
We responded:
"Thank you so much for the kind words Aaron, this makes our day! We do our best to take care of our customers. Thank you for your business over the years."
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Andrea luby

June 14, 2024

1  out of  5
rating by Andrea luby
"Poor customer service, never returns call, I have only spoken with the adjuster assigned to my account once, he never returns my calls. Scott McFarland answer to this is to keep trying to get a hold of him. I have had State Farm for over 25 years and they go gown hill every year. My house is unlivable due to flooding and we can’t get anyone to answer us. I have an open claim and I call your office often. Not remembering that I have an open claim and not knowing your customers is the systemic problem of your agency."
We responded:
"I am so sorry to hear of your concerns Ms. Luby. I am unable to find you as a customer in my office and have not spoken to an Andrea in recent memory regarding claims. Please call my office and we would be happy to discuss your concerns in detail. "
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Toni Martinez

March 30, 2024

5  out of  5
rating by Toni Martinez
"Kali wrote a second policy on a new car, She is very knowledgeable & up beat. She gave thorough explanations & as many deductions as possible. Definitely 💯"
We responded:
"Toni I really appreciate your wonderful feedback in working with Kali. She strives every day to provide exceptional service to our customers. We all appreciate your business and look forward to serving you in the future."
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Frankie Vogt

March 19, 2024

5  out of  5
rating by Frankie Vogt
"Great service, always been attentive and Kali is amazing to work with. Quick and accurate!"
We responded:
"Thank you so much Frankie! Kali is a vital part of my Team, and she was excited to hear about your review. We appreciate your business and look forward to helping you in the future Frankie."
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Tammy Barkhurst

October 26, 2023

5  out of  5
rating by Tammy Barkhurst
"After changing to Mr. McFarland after much frustration with another, Cathie took care of us in an extremely professional manner, and promptly! I was amazed and pleased with her attention to us and our needs. Within an hour or so, we had coverage on our new vehicle. Couldn't be happier with Cathie and Mr. McFarland's customer service!!"
We responded:
"Welcome to my agency Tammy! I am delighted to hear that Cathie took good care of you. We strive to meet and exceed our customer's expectations every day. I look forward to meeting you and appreciate your business!"
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Aysegul Demir

July 24, 2023

5  out of  5
rating by Aysegul Demir
"Marshall was extremely helpful! He explained everything about my insurance policies. Definitely the best service ever!"
We responded:
"Aysha ~ so happy to hear Marshall is taking care of you! My office strives to provide the best service and advise possible. Thank you so much for sharing your experience, and for your business!"
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J W

April 30, 2023

5  out of  5
rating by J W
"Professional and timely handling of business, well organized and responsive."
We responded:
"Thank you so much for taking the time to share your experience with my office. We strive to provide the best possible experience for our customers."
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D Anderson

February 1, 2023

5  out of  5
rating by D Anderson
"Marshall is always very responsive to dealing with my insurance needs. In the last couple years I have sold/bought vehicles requiring insurance modifications, had a big hail damage claim, and updated homeowner's insurance due to remodeling. He always responds quickly to my emails and questions."
We responded:
"Thank you so much Deb! I appreciate you taking the time to let us know how we are doing. I am proud of Marshall's work with our customers. Thank you for your business and have a great day! "
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YAN ZHANG

January 30, 2023

5  out of  5
rating by YAN ZHANG
"Somebody hit my car. When I visited Kali, I told Kali that I didn't know the process of claiming the file, how to get my car fixed, etc. I appreciated Kali's patience and kindness. She is very professional and supportive. With her help, my questions were resolved so quickly than what I expected. Kail, you are the best. Thank you! Highly recommend Scott McFarland!!"
We responded:
"Thank you so much Yan! It is our pleasure to help you, and I am proud Kali helped make your experience more pleasant than you expected. "
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Carol Hoff

January 1, 2023

5  out of  5
rating by Carol Hoff
"Great service, good communication with staff."
We responded:
"Thank you so much Carol. We strive to be your best choice in the services we provide. Thank you for your business!"
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timm gergeni

December 16, 2022

5  out of  5
rating by timm gergeni
"Excellent customer service. I appreciate everyone's patience and kindness at Scott's agency."
We responded:
"It is an honor to take care of you Timm. Thank you for your business!"
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Ghost The Unholy Spirit

September 1, 2022

5  out of  5
rating by Ghost The Unholy Spirit
"I called regarding information about insuring a moped and an employee named Marshall was very clear and patient with me about getting as much information as he can give about insuring a moped. I will definitely be considering State Farm in the near future. I love the respect I was given and I love the estimated prices for both liability and full coverage."
We responded:
"Thank you so much! We strive daily to treat folks the way we would want to be treated. We look forward to earning your business!"
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Jacob Yocom-Blum

February 19, 2022

5  out of  5
rating by Jacob Yocom-Blum
"Always kind and professional. Have been with them for years. Would highly recommend."
We responded:
"Thank you so much Jacob! Its a pleasure to take care of your insurance needs. I appreciate you, and your business with me!"
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sara axelson

November 24, 2021

5  out of  5
rating by sara axelson
"Scott McFarland and his staff at State Farm in Laramie are responsive, professional and ultra competent. I recently had a car accident and I was treated with compassion and deep support. The entire State Farm claims experience was tremendous. I’m grateful for all of their support! Many thanks, Sara Axelson"
We responded:
"Thank you so much Sara! We work hard everyday to take care of our customers. I am so happy to know you appreciate our service. Thank you for your business."
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Andrew Carpenean

November 2, 2021

5  out of  5
rating by Andrew Carpenean
"You’ll get top notch service from Scott and his crew. I’d highly recommend Scott for all of your insurance needs."
We responded:
"Thank you Andrew! It's been an honor and privilege to take care of you all these years. I appreciate your business."
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Dorothy Yocom

April 21, 2021

5  out of  5
rating by Dorothy Yocom
"Scott McFarland is the best insurance agent in the business. Throughout the years, Scott has been supportive and helpful to me and my family as our lives change (buying a home, having children, and now retirement!). Without exception, I trust Scott McFarland to provide us with just what we need."
We responded:
"Thank you so much DJ! It's been an honor to take care of you and your family."
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Tiana Carter

March 20, 2019

5  out of  5
rating by Tiana Carter
"Ive been working with Mason to get my 2 trucks and 5th wheel insured. He’s been more than helpful and on top of his game! He also has a very upbeat and kind personality making insurance a less stressful thing to deal with! Highly recommend this office."
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Elise Verley

March 6, 2019

5  out of  5
rating by Elise Verley
"Scott is a amazing agent. He is honest and trustworthy. He will find you a plan that will fit your budget and needs."
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Dean Twitchell

November 30, 2018

5  out of  5
rating by Dean Twitchell
"Scott and Megan are top shelf."
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Jesse Martin

July 30, 2018

5  out of  5
rating by Jesse Martin
"Scott and his staff work diligently to meet all of our family needs! He is super friendly and if he can't get what you need, he will point you in the direction that will."
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Tamara Lehner

February 12, 2018

1  out of  5
rating by Tamara Lehner
"After years of paying my insurance faithfully, and having no claims whatsoever, two of my vehicles were totaled by a drunk driver while they were parked unoccupied and safely at my home. One vehicle was one I had only owned for two months. Every one I dealt with from the loss adjusters, to supervisors, to my very own agent, Scott, were considerably less than helpful. They did not value my new car correctly, and it took weeks and numerous phone calls until someone finally paid attention to what I was saying. I'm almost 60, and I've never been treated this way by anyone in the insurance industry---and I used to work in the business.I changed my agent, and when I get a new car, I will be changing insurance companies. I have had State Farm since I was 17 years old, and have never missed a payment. I haven't even had a claim in 17 years, and have never caused an accident by hitting anyone, anything, or any animal. Have only ever been hit by others while my cars were parked (at my home, grocery store, at a friend's house)."
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Tod Miller

May 2, 2017

5  out of  5
rating by Tod Miller
"Scott and his staff are always helpful, friendly, knowledgeable. Fantastic service from the office, and they always help when I have questions or issues with State Farm (rare, but after 35 years with SF it happens). Definitely recommend his agency"
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kira poulson

April 24, 2017

5  out of  5
rating by kira poulson
"I cannot say enough about Scott McFarland's office! His staff is absolutely wonderful ~ understanding, very responsive and get things done! They always go the extra mile and it is common to have what I need in my email back from them within 3 minutes. I love how online and efficient they are as an all around office. I was so impressed with the service that I moved all my parent's policies to his office so Scott and his staff could answer questions quickly and be just a phone call or email away. I would recommend the office to anyone as Isiah, Lindarisa, Mason, Megan and of course Scott are the BEST!"
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Cody Worthington

April 19, 2017

5  out of  5
rating by Cody Worthington
"I have been working with this State Farm office for the last few years and have had an amazing experience with the friendly staff and timely service they provide. I had an incident where my vehicle needed a substantial amount of repairs due to the driver side doors. These guys got me into a shop the same day and the process was handled in a matter of days. Awesome staff and overall great office! Would recommend to anyone looking for a quality insurance agent!"